What can you expect from the Help Desk?

Comprehensive FAQs

Access a wide range of frequently asked questions covering various aspects of fundraising, from eligibility requirements to donor management and everything in between. Our FAQs are designed to address common inquiries and provide clear, concise answers to help you overcome any challenges you may encounter.

Platform Guides & Troubleshooting Solutions

Find out how to get the most out of the ASF platform. With articles covering topics such as creating and editing your project, or payments and reporting, our platform guides offer step-by-step instructions and best practices to help you optimise your fundraising efforts and achieve your goals.

Advanced Search

Not sure where to find the article you need? Our intuitive search bar predicts your queries and suggests related articles, ensuring that you can quickly locate the information you’re looking for.

Continuous Updates

What you see now is just the beginning. We have an extensive list of new articles in the pipeline, and we’re dedicated to continuously developing fresh content to enhance your fundraising experience.

But it doesn’t stop there. When it comes to developing these articles, your feedback is invaluable to us. If the guide you’re reading doesn’t quite address your question, or if you have suggestions for improvement, there is a feature on the article that enables you to leave feedback. Our team is actively monitoring these responses and will use them to refine existing articles and create new ones that better meet your needs.

To provide feedback, simply click ‘No’ if the article doesn’t answer your question adequately, and then enter your answer in the textbox that appears.